Contact

Tell us what broke and we will go and check it

A code that failed at the checkout is the most useful thing you can send, because it is the one thing we cannot see from here. Pick the route that fits, and include enough for the problem to be reproduced. Last updated 3 September 2026.

Open to correction
Codes currently published
77 codes
Across 62 providers. Any of them can be reported
Also correctable
Plan prices on the site
216,085 plans
Read from 44 provider feeds, so a wrong price is worth flagging
Where it goes
Routes on the form
3
One inbox, with the route in the subject line so it is triaged, not queued
Pick a route

Three things this form is for

Each route asks for the detail that makes the problem answerable without a second email.

A code did not work

Send the provider, the exact code, and what the checkout said when it refused. That last part is what makes it quick to reproduce, and it is the part most reports leave out.

Report a dead code

Something on a page is wrong

Send the page address and the sentence you are disputing. Corrections are made on the page itself rather than buried in a changelog.

Send a correction

You are a provider

Offer changes, eligibility wording, a takedown of a withdrawn code, or a partnership question. Naming the code or the page saves a round trip.

Provider and partnership

There is a fourth route on the form itself for privacy and data requests, which is the one the privacy policy points at. It is not a card here because it is a different kind of request, not a correction.

Send it

One form, four routes

Send a message

Only the email and the message are required. Everything else makes the answer faster.

What is this about?

No payment details, passwords, QR codes or identity documents. See the privacy policy for what happens to what you send.

What happens next

And what not to put in the box

✓Worth sending
  • The provider name and the exact code, spelling included
  • What the checkout actually said, quoted if you can
  • The page address you were looking at
  • The country or plan you were buying, when the code is region limited
✗Never send
  • Payment card details. Nothing on this site needs them
  • Passwords, or the login for a provider account
  • An eSIM QR code or activation code. Those are worth money and are single use
  • Passports or identity documents, even if a provider asked you for one

A confirmed dead code is marked as no longer applying, with the date and the reason the checkout gave. It is not deleted, because the next reader needs to know it was already tried. The method page describes that process in full.

Needed: a reply time we will actually meet

This page should say how quickly a message is acknowledged, and right now it does not, because no commitment has been made. Pick a number you can hold to even in a bad week. It is better to publish three working days and meet it than twenty four hours and miss it.

Needed: a contact address on this domain

Messages currently go to the WordPress administrator address, which is on a different domain from this site. A published address at esim.qpon, and a separate one for privacy requests, would let people reach you without the form and would look far less anonymous to anyone assessing the site.

Reasonable questions

Before you write

How fast will you reply?
No reply time is published yet, and inventing one here would be worse than admitting it. Messages go to a monitored inbox. A dead code report is acted on first, because it is the one that costs a reader money.
Will you remove a code if I report it?
If it is confirmed dead, it stops being presented as working: it is marked as no longer applying, with the date and the reason the checkout gave. It is not deleted, because the next reader needs to know it was already tried.
My eSIM will not connect. Can you fix it?
No, and the provider can. Nothing is sold on this site and there is no access to your order or your profile. The troubleshooting guide covers the two settings that cause most arrival day failures.
Do I have to give my name?
No. Only an email address and a message are required, and the email is only there so a reply can reach you. A dead code report is just as useful anonymously.
I am a provider and a code here is wrong.
Use the provider route and name the code. A withdrawn or mistyped code is corrected on the page, and commission status makes no difference to how fast that happens.

Last updated 3 September 2026. Related: About, How we review deals, Affiliate disclosure, Privacy policy, Terms of use.

Ready when you are

Now go and use one.

Most messages here start with a code that stopped working. Check the current list first.